Terms Of Service: Omega Commercial Roofing

 

Terms of Service

Effective Date: April 7, 2026

Company: Omega Commercial Roofing (“Company,” “we,” “us,” “our”)
Contact: Glasgow, KY 42141 | erik@omegacommercialroofing.com | (270) 774-1821

1) Acceptance of Terms

By accessing our website, submitting a form, booking an appointment, or communicating with us (including by phone or text), you agree to these Terms.

2) Services

We provide commercial roofing services, including inspections, estimates, repairs, maintenance, and full roof replacements.

Any estimates, timelines, and availability are subject to change based on project conditions and scheduling.

3) User Responsibilities

You agree to:

  • Provide accurate and complete contact information
  • Use our website and communication channels lawfully

You may not:

  • Misuse our systems
  • Send harmful, fraudulent, or misleading content
  • Attempt unauthorized access to our systems or data

4) Calls, Recording, and Electronic Communications

You consent to receive communications from us electronically, including email, phone calls, and SMS/MMS messages, in accordance with your preferences and applicable laws.

Calls may be recorded for quality assurance and training purposes where permitted by law.

5) Mobile Messaging Terms of Service (SMS/MMS)

A) Program / Brand Name

Omega Commercial Roofing Mobile Messaging Program

B) Program Description

By opting in, you agree to receive SMS/MMS messages from Omega Commercial Roofing regarding:

  • Appointment reminders and scheduling updates
  • Estimates, project updates, and service notifications
  • Customer support communications
  • Promotional or marketing offers (only if you have opted in separately)

C) Message Frequency

Message frequency varies depending on your interaction with us. You may receive recurring messages related to appointments, services, or account activity.

D) Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

E) Opt-Out Instructions

Reply STOP to unsubscribe at any time.

F) Help / Customer Support

Reply HELP for assistance, or contact us at:

G) Carrier Liability

Carriers are not liable for any delayed or undelivered messages.

H) Eligibility

You must be at least 18 years old, or have permission from a parent or guardian, to participate in our messaging program.

I) Privacy Policy

Your use of our messaging services is also governed by our Privacy Policy:
https://omegacommercialroofing.com

We do not share mobile information with third parties for marketing or promotional purposes.

6) Privacy & Data Use

Omega Commercial Roofing is committed to protecting your privacy and ensuring transparency about how your information is collected, used, and shared.

What Personal Data We Collect

We may collect the following types of personal information when you interact with our website or services:

  • Name
  • Email address
  • Phone number (including mobile numbers for SMS communications)
  • Mailing or service address
  • Any information you provide through forms, calls, or messages
  • Technical data (IP address, browser type, device information, and website usage)

How We Use Your Information

Omega Commercial Roofing uses your information to:

  • Respond to inquiries and provide customer support
  • Schedule appointments and deliver services
  • Send service updates, estimates, and project-related communications
  • Send SMS/MMS messages (with your consent), including:
    • Appointment reminders
    • Project updates
    • Customer service messages
    • Marketing messages (only if you opt in)
  • Improve our website, services, and customer experience

How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

  • CRM and customer management platforms
  • Payment processors (if applicable)
  • Email and SMS communication providers (e.g., texting platforms)
  • Website hosting and analytics providers

Important SMS Disclosure:
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.

Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

7) Limitation of Liability

To the maximum extent permitted by law, Omega Commercial Roofing is not liable for any indirect, incidental, special, or consequential damages arising from your use of our services or communications.

8) Changes to Terms

We may update these Terms at any time. Continued use of our website or services indicates your acceptance of any updates.

9) Governing Law

These Terms are governed by the laws of the State of Kentucky.

Any disputes will be handled in Kentucky courts unless otherwise required by law.

⚠️ Note

I’m not providing legal advice—final policy language should be reviewed and approved by your legal or compliance professional.